There are a variety of reasons for this, but the report identifies the underlying complexity of all of the component parts as the major culprit. With the number of annual air passengers set to increase to 7.3 billion by 2034, flight disruption is bound to become an increasingly expensive operational problem for airlines, airports and hotels to solve.Īttempts to solve this problem through automation have not had much success. The report states that flight disruption costs the travel industry about 8% of its global revenues every single year. What’s important is that service providers across the entire industry are collaborating to mitigate the impact on the traveler,” Gershkoff added. “After a period of limited investment, the will has once again returned across airline boardrooms, driven in large part by the need to deliver reliably on ancillary product sales.
“There is every reason to believe the historic challenge of re-routing planes, crew and passengers during disruption will finally be addressed over the next several years,” commented Ira Gershkoff, Principal Consultant, T2RL and the report’s author. The report, Shaping the future of Airline Disruption Management (IROPS), seeks to address this by gathering insights and trends in disruption management for airline IT systems from leading experts across the travel industry. According to a new report by airline IT consultancy T2RL and commissioned by Amadeus, a provider of advanced technology solutions for the global travel industry, flight disruption is bound to be an increasingly expensive operational problem for airlines, airports and hotels as the number of annual air passengers is set to increase to 7.3 billion by 2034.
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